Shipping Policy

Warehouse & Fulfillment Locations

United States Warehouse 

Ships U.S. domestic orders only

United Kingdo，123m Warehouse 

Ships UK orders

Germany Warehouse 

Ships all European orders excluding the UK

Brazil Warehouse 

Ships Brazil domestic orders

Other Regions 

Orders outside the above regions will be fulfilled from the most suitable warehouse based on stock availability and logistics efficiency.

Warehouse selection is automatic and cannot be manually changed after an order is placed.

Shipping Methods

We ship orders using UPS, USPS, and trusted local logistics partners. Available shipping methods will be displayed at checkout based on your location and inventory availability.

If you require a specific shipping method, please contact us before placing your order at support@tnttattooau.com

Order Processing Time

  • Orders are processed within 1-2 business days
  • During peak seasons or promotions, processing may take up to 7 business days
  • Orders are processed Monday–Friday (excluding holidays)

Estimated Delivery Time

  • All orders: Delivered within 3–7business days
  • Actual delivery time may vary based on destination, customs clearance, and local carrier performance

Handling Time

  • Orders placed Monday–Friday may ship the same day when possible
  • Orders placed on weekends or holidays will ship the next business day
  • We do not ship on weekends or public holidays

Free Shipping Policy

  • Free shipping on orders over $200 

International Shipping

International orders are supported in eligible regions shown at checkout.

  • Customers are responsible for customs duties, taxes, or import fees
  • Shipping times may vary depending on destination country regulations

Order Cancellations

  • Before ShipmentOrders may be canceled for a full refund if they have not yet shipped.Please contact support@tnttattooau.com as soon as possible.
  • After ShipmentOrders cannot be canceled once shipped. You may refuse delivery and return the package according to our return policy.

Address Changes

Once an order has been shipped, delivery addresses cannot be modified.
Please verify your shipping information before checkout.

Lost, Stolen, or Damaged Packages

  • Lost PackagesIf a package is marked as delivered but not received, please contact the carrier directly (UPS / USPS). Once marked delivered, responsibility transfers to the carrier.
  • Stolen PackagesIf theft is suspected, file a claim with the carrier and email the claim number to support@tnttattooau.com.
  • Damaged PackagesPlease document damage with clear photos or videos and contact the carrier first.Send supporting materials to support@tnttattooau.com, and we will assist where possible.

Tracking & Order Updates

  • Tracking details are sent via email once your order ships
  • Tracking updates may take 24–48 hours to appear
  • Please check spam folders if tracking emails are not received

Customer Support

  •  Monday–Friday, 9:00 AM – 5:00 PM (PST)
  • Response time: 24–72 business hours
  • Multiple inquiries may delay response time, as tickets are handled in chronological order
  • 📧 support@tnttattooau.com