Right of Withdrawal
You have the right to cancel your purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days after you receive the goods. To exercise your right of withdrawal, please notify us by email at support@tnttattooau.com with a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
Return Procedure
Return Address Information
Please return the items within 14 days after notifying us.Based on your location, you may use one of the following return addresses:
2403 S Vineyard Ave, Unit B Ontario, CA 91761, USA
Avenida Gupê, Barueri São Paulo, 06422-900 Brazil
Otto-Hahn-Straße 6 59423 Unna Germany
Rumworth Mill, GR Delivery Access from Adelaide Street Bolton, BL3 3PR United Kingdom
Items must be returned in their original condition, unused, and with original packaging. Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.
Refunds
Once we receive and inspect the returned goods, we will process your refund to the original payment method within 14 days. Please note Klarna does not accept store credit as a refund method.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please notify us within 3 business days of delivery with clear photos or videos showing the issue, including packaging. Upon approval, we will offer a replacement or full refund. Claims for shipping damage should be filed directly with the carrier.
ADDITIONAL INFORMATION
-
Order confirmations: Please check your spam/junk folder. If missing, contact us at support@tnttattooau.com.
-
Promotions & discount codes must be applied at checkout and cannot be used retroactively or combined with other offers unless stated otherwise.
-
Customer support is available Monday to Friday, 9 AM – 5 PM PST. Response times may be longer during holidays or peak seasons. Please allow 1-3 business days for a reply.
