Política de envío

Shipping Methods

We ship via UPS, USPS, and local logistics services.
You can select your preferred shipping method at checkout, based on availability and your location.
If you require a different shipping method, please contact us before placing your order:
📧 support@tnttattooau.com

Order Processing & Shipping Times

Processing Time: Orders are processed within 1–3 business days. During peak seasons, processing may take up to 7 business days.
Handling Time: Orders placed Monday–Friday typically ship the same day. Orders placed Friday–Sunday ship the following Monday.
We do not ship on weekends or U.S. holidays.

Delivery Times

UPS: 2–5 business days
USPS & Local Logistics: 3–8 business days
International Orders: Varies by location

Delivery times may be longer during holidays or periods of high order volume.

💰 Shipping Rates (Mainland U.S.)

Orders up to $100: $10.00 shipping
Orders $100–$200: $14.75 shipping
Orders over $200: Free Shipping

Order Cancellations

Before Shipment: Orders can be canceled for a full refund if the product has not shipped yet. Email us as soon as possible at marketing@tnttattoosau.com.
After Shipment: Orders cannot be canceled once shipped. You may refuse delivery and follow our return policy.

International Shipping

We ship internationally to supported regions (visible at checkout).
You can choose:

U.S. Warehouse: Faster delivery, higher cost
Asian Warehouse: Slower delivery, lower cost

Customers are responsible for all customs duties, taxes, or import fees.

Address Changes After Shipment

We cannot change the shipping address once an order has shipped. Please double-check your shipping details before placing your order.

Lost, Stolen, or Damaged Packages

Lost or Stolen: If marked as delivered but missing, contact the carrier (UPS/USPS) directly. We are not responsible for lost/stolen packages after delivery.
Damaged: Take clear photos/videos and email them to support@tnttattooau.com. We will help resolve the issue.

Tracking & Status

You will receive an email with tracking info once your order ships. Please check your spam/junk folder if you don’t see it.
Tracking updates may take up to 48 hours after shipping.
Orders ship from our U.S. warehouse.

Customer Support

📧 Email: support@tnttattooau.com
🕘 Hours: Monday–Friday, 9 AM – 5 PM PST
Response Time: 1–3 business days (may be longer during holidays or peak seasons).
Please avoid sending multiple messages, as this may reset your place in the queue. We appreciate your patience!